The IMS Company

Customer Support

Please refer to the Frequently Asked Questions (FAQs) below for answers to the most common questions. If your question is not answered here, or if you need additional information or clarification, you can contact customer support .

Frequently Asked Questions
How is the SkyTab powered in flight?
The preferred method is to have a plug installed that is connected to an essential bus with a circuit breaker. An avionics technician can complete installation in about three (3) hours. A cigarette adapter plug may also be available as an accessory.

Can the SkyTab be mounted in the cockpit?
Yes, there are several options. Many operators prefer to use the SkyTab as a strapped kneeboard, but there are alternative solutions. One of our customer support representatives can discuss options that might be best for your aircraft.

What kind of support can be expected from IMS Flight Deck?
The aviation experience of the company is unmatched by any competitor. Customers are supported by ATP rated pilots, financing experts and technical staff. A help desk is available 24 hours a day, seven days a week to answer questions about functionality, mounting, power, FAA and custom integration issues.

Our flights are limited to the continental United States, are digital charts available?
IMS Flight Deck is a dealer for Jeppesen’s JeppView/FliteDeck electronic charts.

How can Jeppesen paper chart subscriptions be converted to electronic JeppView/FliteDeck CD
subscription?
As an authorized Jeppesen dealer, IMS Flight Deck can provide assistance or contact Jeppesen directly. A fee may be charged by Jeppesen to convert your subscription. All or portions of your geographical coverages may be converted to electronic media. For prices, call Jeppesen at 800.553.7750 and have your Jeppesen customer number available.

What can be accomplished with the SkyTab in addition to viewing terminal procedures charts?
Aircraft flight manuals, flight operations manuals, international operations manuals, maintenance manuals, minimum equipment lists, aircraft performance data, navigation publications, company standard operating procedures, and record-keeping systems may all be stored on the SkyTab. It can also be used to connect to the Internet or an intranet for company email, word processing and spreadsheet documents, schedules and weather.

Can my SkyTab display my aircraft position on the charts?
Yes. Digital terminal procedures charts with are geo-referenced can display aircraft position using an external navigation input.

How are most pilots making use of portable SkyTabs?
Most use chart applications to pre-select desired charts for a flight. Some crews use the SkyTab as primary reference and only take en route charts on board. Others print the desired charts ahead of time and use the SkyTab as a backup. New software applications will increase the SkyTabs’ functionality.

Do chart applications run from a CD or off the hard drive?
They are on the hard drive for high-speed access.

Can the SkyTab display a moving map?
Yes. We can provide complete instructions depending on the GPS model used.

What is the warranty on the SkyTab?
All SkyTabs have either a three-year limited warranty or a one-year limited warranty. Please call for warranty information on the specific SkyTab model and any other warranty questions.

What accessories are available?
A complete line of accessories to most effectively use your SkyTab is offered. The ones you need depend on how you plan to use the SkyTab. A partial list of accessories follows:

DC power adapter
Wireless keyboard
External CD-ROM drive
Extra stylus pens
Spare battery packs
Leather slip case
Leather and nylon portfolios

What other services does IMS Flight Deck provide the airline industry?

Digitization of paper manuals/documents into CD-ROMs (paperless)
Mounting solutions
Initial training on SkyTabs and software applications
In addition, The IMS Company offers software and systems engineering through its IMS Engineering division, as well as in-flight entertainment solutions through its IMS Entertainment division.

What are the main advantages of leasing?

Preserve bank lines of credit
Because a lease is independent from other sources of financing, it extends credit limits which reserves more traditional sources should they be needed. An established lease account can facilitate adding more SkyTabs when needed.
Protect against obsolescence—Leasing enables an aircraft operator to keep pace with technology improvements and apply the latest SkyTab models periodically.
Hedge against inflation—Operating lease payments are made in cheaper future dollars from pre-tax operating cash.
Simplify accounting and eliminate complex depreciation reserve schedules
Create new credit source
Implement productivity improvements today—Why postpone or delay putting the latest and best equipment to work? Implement productivity improvements with the right tool for the job without delay.
Conserve working capital—Leasing preserved capital to invest in profit-generating opportunities. Working capital for equipment purchase can be better deployed to earn a higher rate of return.
Convenient and quick approval process
Tax benefits*—Generally, operating lease payments may be deducted as an operating expense making payments 100% deductible. This means a lower after-tax cost of the equipment is realized due to the accelerated write-off over the lease term.

*Always consult your qualified tax professional to discuss any potential tax benefits.

What are my options at lease-end?

Continue leasing the SkyTab on a month-to-month basis
Purchase the SkyTab for fair market value or the amount of the purchase option selected at the initiation of the lease
Upgrade the SkyTab by arranging a trade-in with IMS Flight Deck and starting a new lease based on the difference in cost
Return the SkyTab in accordance with the lease terms and conditions